cc98 Core Principles: Online gaming is entertainment — not a way to earn income, not an escape from problems, and not an obligation. cc98 is committed to ensuring every member plays in full control and enjoys a positive experience.
1. What Is Responsible Gaming?
Responsible gaming means enjoying wagering as a controlled form of entertainment — with pre-set time and money limits, and with full awareness that winning and losing are part of the game, not a guarantee.
At cc98, we do more than offer exciting games. We provide a comprehensive protection framework so every member — especially those new to online gaming — can enjoy this entertainment in a healthy and balanced way.
Responsible gaming involves three key elements: self-awareness about your gaming habits, active control over the time and money spent, as well as the courage to seek help whenever needed. cc98 supports all three elements through the platform and policies we operate.
Always Remember: If gaming feels like an obligation, or you are playing to "chase" past losses — that is a sign you need to take a break and reassess. Contact the cc98 support team at any time.
2. Early Warning Signs
Many players are unaware that their gaming habits have begun to negatively affect their daily lives. Here are some early warning signs you should take seriously:
Feeling the need to play with increasingly larger amounts of money to get the same level of excitement.
Constantly thinking about gaming even while working or spending time with family.
Gaming to escape problems, stress, sadness or boredom.
Continuing to play even after exceeding your own pre-set money or time limits.
Hiding gaming activity or the amount of money spent from loved ones.
Borrowing money or diverting funds meant for other needs in order to play.
Important: Recognising these signs early is the best course of action. If you identify two or more of the above signs in yourself, please use cc98's self-control tools or seek professional help immediately.
3. How to Use cc98 Self-Control Tools
All cc98 self-control tools can be accessed directly from your account settings — no need to contact customer support first. The process is straightforward and takes effect immediately:
Login to Your cc98 Account
Go to login page and log in to your account using your registered username and password.
Open Account Settings
Click the profile icon in the top-right corner, then select "Account Settings" from the dropdown menu.
Select "Responsible Gaming"
In the settings menu, look for the "Responsible Gaming" or "Self-Control" tab to access all available protection tools.
Set Limits or Activate Exclusion
Choose the type of control you need — deposit limit, time limit, cool-off, or self-exclusion. Enter the appropriate value and confirm your selection.
Controls Take Effect Immediately
The set limit takes effect immediately. You will receive a confirmation email to your registered address as proof of the change.
Important Note: A limit that has been set can only be decrease immediately. Any request to increase a limit requires a mandatory 7-day waiting period before the change takes effect — this is an additional safeguard for your own benefit.
Gaming Habit Risk Indicators
Use the following visual guide to understand your risk level based on your gaming patterns:
4. Understanding the Risk of Gambling Addiction
Gambling addiction is a real mental health issue that can affect anyone — regardless of background, education level or income. It is not a sign of personal weakness, but a psychological condition that requires proper attention and treatment.
The human brain processes wins in games by releasing dopamine — a chemical that produces feelings of pleasure and satisfaction. For some individuals, the need for this dopamine stimulation can lead to compulsive playing habits, even when it results in clear financial losses.
Cc98 takes this issue seriously. We train our customer support team to recognize signs of addiction, and we work with mental health agencies to ensure members who need help are referred to the right resources.
Gambling Addiction: Myths vs Reality
5. Self-Assessment Test
The following short questionnaire can help you honestly assess your gaming habits. Answer sincerely — there are no right or wrong answers, and no judgement here. The sole purpose is to help you understand yourself better.
Have you ever played longer or spent more than you originally planned?
Have you ever felt uncomfortable, restless or irritable when trying to cut back or stop playing?
Has gaming ever interfered with your relationships with family, friends or your work/academic performance?
Have you ever lied to anyone about how much time or money you have spent on gaming?
Have you ever borrowed money, sold belongings or neglected bills to fund your gaming?
Do you frequently think about ways to get more money to use for gaming?
Interpretation: If you answered "yes" to one or two questions, consider using cc98's self-control tools. If you answered "yes" to three or more questions, we strongly encourage you to speak with a counselor or contact a dedicated helpline.
6. Protection for Children and Teenagers
Cc98 takes the responsibility of preventing underage access very seriously. The cc98 platform is exclusively for members aged 18 and above. An age verification (KYC) process is conducted during registration to ensure compliance.
Minor Protection Steps
- Mandatory age verification during new account registration
- Identity document check (MyKad) to verify age and identity
- Automated detection system to identify suspicious usage patterns
- Accounts suspected of belonging to underage individuals will be suspended immediately for investigation
- All wins in accounts that do not meet age requirements will be voided
For Parents and Guardians: If you are concerned about your child's access to online gaming platforms, please use parental control software on their devices. If you suspect your child has registered an account, contact the cc98 support team immediately to have the account removed.
7. Support Resources and Assistance
Cc98 partners with several organizations to ensure members who need help can access it easily. You do not have to face this alone:
Cc98 24/7 Support
The cc98 customer support team is available at all times. Speak confidentially about any gaming concerns you may have.
Available NowProfessional Counselling
A referral to a certified counsellor specialising in addiction issues can be requested through the cc98 team at no additional cost.
FreeCc98 App with Self-Control Features
Download cc98 app to access all self-control tools directly from your phone — convenient and fast.
iOS & AndroidReport a Third-Party Concern
If you are worried about the gaming habits of someone you care about, contact cc98 for guidance on how to help them.
Full Confidentiality8. FAQ — Responsible Gaming
Related Policies: This page should be read together with Terms and Conditions as well as Privacy Policy cc98 for a full overview of your responsibilities and rights as a member.