Help Center cc98 — FAQ

You must be at least 18 years old to register and use the cc98 platform. This is an absolute requirement that cannot be compromised in order to comply with responsible gaming policy. cc98 reserves the right to request proof of age at any time and will suspend accounts confirmed to be owned by underage individuals.

No. Each individual is only allowed to own one active account only on cc98. Holding multiple accounts violates the terms of service and may result in all associated accounts being suspended with balances returned after investigation. If you have forgotten your login details, use the account recovery available.

Log in to your cc98 account, go to the Account Settings and select the information you wish to update. Changing your phone number requires OTP verification sent to both your old and new number. To update your full name or bank details, you may need to submit identity verification documents to the support team.

An account may be suspended for various reasons including suspicious activity, identity verification failure, or violation of terms of service. Contact the cc98 support team via live chat, provide your registered phone number, and clearly describe the situation. Our team will review and update you on your account status within 24 working hours.

cc98 accepts a wide range of popular payment methods in Malaysia:

• DuitNow — instant bank transfers
• FPX (Financial Process Exchange) — online payment via local banks
• Touch 'n Go eWallet — Malaysia's most popular digital wallet
• GrabPay — payment via your GrabPay account
• Boost — local digital wallet

All these methods process deposits instantly or within a few minutes.

The minimum deposit limit at cc98 is RM10 for most payment methods, making it highly accessible to players at all levels. The maximum limit depends on your chosen payment method and account verification level. For the latest detailed deposit limit information, refer to the Deposit or contact customer support.

In most cases, deposits via DuitNow, FPX, and digital wallets will be credited to your cc98 account within 1 to 5 minutes after a successful transaction. If your deposit has not been credited after 15 minutes, save your proof of payment (screenshot or transaction reference number) and contact cc98 support immediately for an investigation to be carried out.

cc98 does not charge any processing fees for deposits. The amount you enter is the full amount that will be credited to your gaming account balance. However, your payment provider (bank or digital wallet) may apply their own transaction charges — please check with your provider for more details.

Withdrawals at cc98 are processed within 15 minutes to 1 working hour after the request is approved. DuitNow withdrawals are typically faster than other methods. Requests submitted late at night or on weekends may take slightly longer depending on the operating hours of the respective bank.

Before making your first withdrawal, you need to ensure:

• The registered bank account or digital wallet must be in your own name
• Identity verification (KYC) has been completed if requested
• The rollover requirements for any claimed bonus have been fully met
• The balance to be withdrawn meets the minimum withdrawal limit

The registered bank account or wallet cannot be changed within a certain period after the last update for security purposes.

Withdrawals may be rejected for several common reasons: bonus rollover requirements have not been met, bank account details do not match the name on your cc98 account, the account requires additional KYC verification, or there is suspicious activity under investigation. Check your email or in-account notifications for details on the rejection reason, and contact support if you need further clarification.

cc98 offers an extensive game collection including:

• Live Casino — Baccarat, Blackjack, Roulette with live real dealers
• Slots & Jackpot — hundreds of slot machines from world-renowned providers
• Bingo — interactive Bingo games with generous prizes
• Sports Betting — football, badminton, esports and over 30 other sports
• Fish Shooting — a fan-favourite genre with stunning graphics and special bonuses

Yes. All slot games and software-based table games on cc98 use the same Random Number Generator (RNG) that has been independently verified and audited by third-party certification bodies. This ensures every round or card hand is generated with full randomness and cannot be manipulated. Live Casino game outcomes depend entirely on real dealers that you can watch live via video stream.

Some slot games at cc98 offer demo or free play which allows you to practise and familiarise yourself with game mechanics without wagering real money. However, winnings in demo mode cannot be withdrawn. To play with real money and win cash prizes, you need to log in and make a deposit first.

New cc98 members are eligible to receive first deposit bonus of up to 100% — meaning if you deposit RM100, you will receive an additional RM100 as a bonus, giving you RM200 to play with. This welcome bonus is automatically applied after your first deposit is successfully credited. Please check the current bonus terms and conditions as this offer may change from time to time.

Rollover or wagering requirements refer to the minimum amount you must wager before winnings from a bonus can be withdrawn. For example, if the bonus is RM50 with a 10x rollover, you must place bets totalling RM500 (RM50 × 10) before the bonus winnings portion can be processed for withdrawal. Your original deposit balance is not subject to any rollover requirement and can be withdrawn at any time.

Once login, go to Promotions in your account to view all active offers. Click on the relevant promotion and press the "Claim" button to activate the bonus. Some bonuses are activated automatically while others require manual action. Make sure to read the terms of each promotion before claiming, as every offer has its own conditions and limits.

Completely secure. cc98 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Your password is stored in hashed form using industry-standard algorithms — no one, including cc98 staff, can view your original password. Your financial information is processed through payment gateways that hold the highest security certifications.

Log in to your cc98 account, go to Settings > Security > Two-Factor Authentication and follow the instructions to enable this feature. Once activated, every new login will require an OTP code sent to your registered phone number as an added security layer. This is a highly recommended protection measure for all cc98 members.

Take immediate action:

• Change your account password immediately via the security settings
• Review your login and logout history for any unrecognised active sessions
• Enable two-factor authentication if you have not done so
• Contact cc98 support via live chat and report the situation
• Review your transaction history for any suspicious activity

cc98 will never ask for your password via SMS, email, or WhatsApp.

The cc98 app can be downloaded directly from the App on the official cc98.bet website. Download links are available for Android (.apk) and iOS. Only download from the official cc98 source to avoid fake apps that may compromise your account security.

Since the cc98 Android app is distributed as an APK file outside the Google Play Store, you will need to enable the "Install from Unknown Sources" in your phone's security settings before installing. To do this, go to Settings > Security > Unknown Sources (setting name may vary by phone model) and enable that option before running the downloaded APK file.

Yes, they are completely identical. The cc98 app and web version share the same account, balance, transaction history, and bonuses. You can freely switch between platforms at any time without losing any data. Log in using the same username and password, and any changes made in the app will instantly reflect on the web version and vice versa.